Your Welcome driver will be at the pickup location you have selected at the time you have indicated.
Complimentary waiting time
Depending on the location your driver will be picking you from, Welcome offers a complimentary waiting time, meaning that your driver will wait for you for that time without any extra charges!
Our complimentary waiting times are as follows:
- Pickup from an Airport: 60 minutes
- Pickup from a Port, Train & Bus Station: 30 minutes
- Pickup from any other location: 15 minutes
Your complimentary waiting time starts counting from your selected pickup time, so do make sure that you have taken into account the time it will take you to reach the meeting point, especially when arriving at an airport (time needed for going through customs, collecting checked in luggage, etc.).
If you wish to edit your booking after completing it, you can read this article for a step-by-step guide on doing so: How can I make changes to my booked transfer?
If your driver has not met with you and your complimentary waiting time is running out, your driver and/or our Customer Support team will try to contact you by phone / email / text, so please be mindful that you switch your mobile device on.
Extra Waiting Time & Charges
In cases where you are delayed in the airport unexpectedly or just need some extra time that exceeds your complimentary waiting time, we advise that you contact our Customer Support team as soon as possible. Your driver might be able to wait for you for longer, but please be advised that the additional waiting time will result in an additional charge based on the vehicle type that has been assigned to your transfer.
The extra waiting time charges are as follows:
- For a transfer with a Sedan vehicle: EUR 6.00 per 15 minutes
- For a transfer with a Minivan vehicle: EUR 9.00 per 15 minutes
- For a transfer with a Minibus vehicle: EUR 12.00 per 15 minutes
What if my flight / ship is delayed?
Your driver will be tracking your flight for delays, so if you have booked a pickup from an Airport and your arriving flight is delayed, your need not worry! Any delay for up to 8 hours will be accommodated and your pickup time will be changed accordingly. The same applies to a Port pickup where your ship is delayed for up to 8 hours. If the delay is longer than 8 hours please contact our Customer Support team, as in case we cannot accommodate that delay your transfer will be cancelled and fully refunded to you.
What if my flight / ship arrives early?
Your Welcome Driver will be monitoring your flight / ship for delays, and for a delay of up to 8 hours the pickup time will be amended accordingly by us. If your flight / ship arrives early or on time, your driver will be at the pickup location at the time you selected for your booked transfer. You will also receive a text message once they have arrived and are waiting for you, so be mindful to have switched on your mobile devise.