Before your scheduled pickup, you will receive a confirmation with your driver's photo, their contact number and when you are to meet them. This will make it easier for you to recognize them when at the meeting point.
When your driver arrives at the pickup location, you will receive a text message confirming their location.
Airport arrivals: Your driver will wait for you at the predefined meeting point mentioned in the driver details, holding a sign with your name on.
Port arrivals (ferries): There is a taxi queue on the dock, your driver will be there holding a sign with your name on.
Port arrivals (cruises): After you exit the cruise terminal, you will see your driver waiting at the taxis' queue, holding a sign with your name on.
Hotel : Your driver will be outside your hotel. We suggest you wait outside the building in order to allow for a quick and easy boarding in the vehicle.
If you're not able to locate your driver, please call them immediately. You can also call our support at +1 855-665-6225 or send an email to firstname.lastname@example.org.