What is your cancellation policy?

The Traveller has the right to cancel their Transfer booking at any time by contacting Welcome.

If a Traveller Cancellation Request is received by Welcome up to 48 hours prior to the scheduled pickup time, Welcome refunds the entire transfer fee to the Traveler.

If a Traveller Cancellation Request is received by Welcome between 48 hours and 24 hours prior to the scheduled pickup time, Welcome charges a Cancelation Fee which equals to 9% of the transfer price. The remaining amount of the transfer price is refunded to the Traveller.

If a Traveller Cancellation Request is received by Welcome less than 24 hours prior to the scheduled pickup time, there is no refund of the transfer price paid to the Traveller.


To cancel your order please contact our support team at +1 877-255-8187 or orders@welcomepickups.com.

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