If you wish to cancel your booked transfer, you can do so by following the below steps.
Go to your Trip Page by clicking on the See details and edit transfer button on your confirmation email
By when is an Edit to a booked transfer allowed
You are entitled to a refund when canceling a transfer up to 24 hours prior to the scheduled pickup time. Kindly note that there is a Cancelation fee of 20% from your transfer's original cost.
You can read our full Cancellation and Refund Policies here (Traveller Cancellation Request Policy).
Note: To request a refund for a canceled booking you need to contact our Customer Support using this email address firstname.lastname@example.org
In order to cancel your transfer click on the Details button next to your transfer's details,
and then click on the Cancel transfer button.
You can then proceed with Cancelling your booking.
You can either Cancel and get an open date coupon for a New Booking or Contact support to cancel and request a refund.